Cancellation / Refund policy

CANCELLATION & REFUND POLICY 

In case of any discrepancy, we can cancel any of the orders. A few reasons for cancellation from our end usually include limitation of the product in the inventory, error in pricing, error in product information etc. We also have the right to check out for extra information for the purpose of accepting orders in a few cases. We make sure to notify you if your order is cancelled partially or completely or if any extra data is required for the purpose of accepting your order.
Order can be cancelled from your end before the product is dispatched, we make sure to refund the amount through the same mode of payment within 10 working days. In case of cancellation, pre-dispatch cancellation fees of 5% will be levied and the balance 98% will be refunded to the account.

 We do not offer any refunds, in case of any refunds ( mentioned Below )we will only issue a STORE CREDIT which can be used for future purchases from the store. In certain cases where customer doesnt wants to purchase from the store and  needs money as refund on bank account ,  admin may approve it into original payment mode only if it is valid request.

urgent query regarding order - Monday to friday 11 to 5 pm you can mail us on kiddzdream2@gmail.com
Once after you receive the parcel , take an opening video to claim refund on below cases. we will refund or replace fully or partially based on the item and type of damage. To avoid many fake cases we have taken necessary steps. We expect your kind cooperation . without unboxing video we dont do any claims.

• The item may be damaged during transit.
• or there might be a manufacturing defect.
• or that a wrong item is delivered to you.If the order is confirmed by us and we are unable to ship the product due to some reasons ( Might be the product is out of stock ) , then we will issue the refund to the customer which might take 5-7 working days to get transferred. in the above cases we will arrange return shipment ,incase of any issue we are not able to arrange , we expect you to send through any reliable postal with proper packing . only in very rare cases .

Return of a product  

For returns of the product , wrong item or damaged item send , we will arrange return , incase return pickup not available from our side , you must be able to courier it back . We recommend that while shipping an item back, Pack the product in same condition , we can assure the refund once it is received in same condition we sent . if you are shipping back per kg we reimburse Rs.50  only, so kindly try to send back to us through "INDIA POST" or any reliable courier service.

"No return are applicable" in any cases that are bought from mega warehouse clearance sale or any kind of sale .